Term

Booking Rules

1. Booking Request and Confirmation

A booking request is not a finalized booking. The booking is confirmed once payment is received and you have received a receipt along with our confirmation. The confirmation consists of the receipt for the paid booking and the confirmation of the date and time in the same email.

For companies, a booking can be confirmed after we have verified the billing details and sent a confirmation email. This email will include the desired date, times for the booking, and the total amount specified on the invoice.

2. Payment Terms

Planet Rondo accepts payments via bank giro or Swish. For birthday parties, the booking must be finalized no later than two weeks before the event. For shorter appearances, bookings can be made up to six business days prior to the event, before 12:00 noon. However, it is always better to book early, as we can only accommodate a limited number of visits per day.

Payments should be made to our BG account within three working days. Once the payment is received, your order confirmation serves as your receipt.
BG: 583-2720 Handelsbanken.
Note: For private customers, the full amount must be paid in advance.

3. Preparing for the Birthday Party

The space for the entertainer’s visit must be prepared in advance. Our entertainers dance, play, and sing with the children, which requires sufficient room.

We recommend that children eat either before or after the visit to ensure no precious entertainment time is spent eating cake. This allows the children to actively participate in the activities with our entertainers.

4. Number of Children for Private Bookings

All prices are based on up to 20 children for two entertainers or up to 30 children for three entertainers.

5. Responsibility for Children

Parents are always responsible for their children. Since entertainers are not babysitters, children must not be left alone with them. Entertainers cannot take responsibility for supervising the children; this remains entirely the responsibility of the parents. At least one adult must always be present nearby.

6. VAT

For private customers, VAT is not added to the visit price as it is considered a cultural performance.
If you would like us to invoice a company, that is possible, but 25% VAT and an invoicing fee of 100 SEK will be added.

7. Cancellation & Rescheduling

For cancellations, Planet Rondo retains 1,000 SEK of the advance payment to cover administrative costs and preparation time. When you make a booking, we reserve the date and time for you and decline other customers who wish to book the same date and time. Since we have limited availability on weekends, we charge a cancellation fee of 1,000 SEK, which is non-refundable.
Rescheduling is free of charge.
Rescheduling due to illness can be done on the same day as the event upon providing a doctor’s certificate.

Company Cancellation Policy

If a company cancels more than six weeks in advance, no cancellation fees apply. For cancellations less than six weeks in advance, a cancellation fee of 50% of the booking cost applies. For cancellations one week in advance, a fee equal to the full booking cost will be charged.

8. Changing Booking Dates or Times

As we plan schedules for our entertainers across the Stockholm area, it is important that customers provide the correct date, time, and address. A customer cannot change the date, time, or address after the booking is finalized. Changes to a party/event may disrupt the schedule for other customers. Therefore, we cannot accommodate changes to time or address, especially if the changes are requested a few days before the event.